Help | www.ncinsider.com

Help

We are sorry you have experienced difficulty accessing members-only areas of the insider's Web site or getting your Insider by email.


Email Delivery: Spam filters are adjusted almost daily as network administrators battle the growing number of unwanted emails (and the resulting user complaints). Since the Insider is sent by a bulk email program, it is automatically suspicious to spam filters. Writing about proposed legislation also means the Insider sometimes has word combinations that can trip spam filters.


In many cases, filtering is occurring at the server level, so simply checking the spam folder on your machine does not rule out a filtering problem. But checking that folder is always a good place to start, as is adding the Insider (insider@ncinsider.com) to your address book.


If your company's spam filtering is handled on site, you can probably ask your technical department to exempt all email sent from us. Depending on your setup, you may wish to exempt -- or "whitelist" -- our sending address (insider@ncinsider.com) or our sending IP address (66.231.83.33).


Email delivery is imperfect in the best case and becomes less reliable as stricter barriers are put in place against spam and computer viruses. The best way to always have access to the daily Insider is to keep your Web login information handy. Every email subscription to the insider includes access to our Web site -- www.ncinsider.com -- at no extra cost.


Web Login: To log onto www.ncinsider.com, your username is your full e-mail address (jjones@domain.com, ldavid@ncmail.net, etc.). Use the password we sent to you when you subscribed, or retrieve your password by using our Lost Password link.


Lost Passwords

You can retrieve your password at any time by clicking the "Lost Password" link at the top of every page. You can also click here: Lost or Forgotten Passwords


Disabled Accounts: Please remember that your Web login may not be shared with others, and that your Insider email may not be forwarded to others. On rare occasions, we may be forced to disable an account while we attempt to contact you concerning log activity that indicates that your account may have been compromised. Additionally, accounts that are more than 30 days Past Due may be disabled until we receive payment.


If you continue to have trouble or need further help, please write to us at managingeditor@ncinsider.com. Please include your phone number and a brief description of the problem.


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